Privacy Policy

1. Introduction

Welcome to Luzyl ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password, phone number, business name, VAT number, and KVK (Chamber of Commerce) number
• Profile Information: Bio, website URL, portfolio URL, professional name, address, postal code, city, and country
• Social Media Information: When you connect your social media accounts (Instagram, TikTok, YouTube, Facebook, LinkedIn), we collect your username, profile information, follower counts, engagement metrics, and content statistics
• Communication Data: Information from your interactions with us, including support requests and feedback

2.2 Information Collected Automatically

When you access our platform, we automatically collect certain information, including:

• Device Information: Browser type, operating system, device type, and IP address
• Usage Information: Pages visited, time spent on pages, links clicked, and features used
• Authentication Tokens: Session tokens and refresh tokens for maintaining your logged-in state

2.3 Information from Third-Party Services

When you connect third-party social media accounts, we receive:

• From Instagram: Profile information, follower count, media insights, engagement metrics (via Instagram Graph API)
• From TikTok: Profile information, follower count, video statistics, engagement metrics (via TikTok API)
• From Other Platforms: Similar profile and engagement data as authorized by you

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To create and manage your account, display your social media statistics, and facilitate connections between creators and brands
• Authentication: To verify your identity and maintain secure access to your account
• Communication: To send you updates, notifications, and respond to your inquiries
• Analytics: To analyze platform usage, improve our services, and develop new features
• Business Operations: To process payments, verify business credentials, and comply with legal obligations
• Security: To detect, prevent, and address technical issues, fraud, and security threats

4. How We Share Your Information

We may share your information in the following circumstances:

• With Brands: When you are matched with brands, we share your profile information and social media statistics
• Service Providers: With third-party service providers who perform services on our behalf (e.g., hosting, analytics, payment processing)
• Social Media Platforms: We use APIs from Instagram, TikTok, and other platforms to retrieve your data with your explicit consent
• Legal Requirements: When required by law, legal process, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Third-Party Services and Social Media Integration

Our platform integrates with third-party social media platforms, including Meta (Instagram, Facebook), TikTok, YouTube, and LinkedIn. When you connect these accounts:

• You authorize us to access your profile information and statistics via their APIs
• Your use of these platforms is governed by their respective terms of service and privacy policies
• We store access tokens securely to retrieve updated data periodically
• You can disconnect your accounts at any time through your profile settings

We comply with Meta Platform Terms and Developer Policies for all Meta integrations.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication using industry-standard protocols
• Regular security assessments and updates
• Access controls and authentication requirements for our systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information through your account settings
• Deletion: Request deletion of your personal information (see Section 8 below)
• Data Portability: Request a copy of your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Disconnect Social Accounts: Remove connected social media accounts from your profile

8. How to Request Data Deletion

You have the right to request the deletion of your personal information at any time. To request data deletion, you can:

• Delete Your Account: Go to your account settings and select "Delete Account"
• Email Us: Send a deletion request to privacy@luzyl.com
• Contact Form: Submit a request through our contact form

We will respond to your request within 30 days. Please note that we may need to retain certain information for legal compliance, fraud prevention, or to complete transactions you initiated before the deletion request.

When you request deletion, we will:

• Delete your account and profile information
• Remove your social media connections and stored statistics
• Anonymize or delete any associated data where possible
• Notify any relevant third parties if required

9. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We will delete or anonymize your information when:

• You request deletion of your account
• Your account has been inactive for an extended period
• The information is no longer necessary for our business purposes

Some information may be retained for longer periods when required by law or for legitimate business purposes (e.g., dispute resolution, fraud prevention).

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information promptly.

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

• Essential Cookies: Required for authentication and security
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may limit functionality.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@luzyl.com
• Support Email: support@luzyl.com
• Address: Luzyl B.V., [Jouw Bedrijfsadres]